Bon Secours St. Francis Health System is committed to providing you with the best healthcare along with convenient and reliable billing services.
Please note: Charges that appear on your hospital bill are for hospital-provided services only. You will receive separate bills from the physicians involved in your treatment, that could include any or all of the following: Physicians providing interpretation services, Anesthesiologist, Certified Nurse Anesthetist, ER physicians, and/or Hospitalist.
Customer Service Phone Numbers
Customer Service Phone: 864-282-4943
Toll free: 1-800-805-5678
Customer Service hours are Monday-Friday 8:00 am - 1:00 pm and 2:00 - 7:00 pm. Saturday 9:00 am - 1:00 pm.
Our Billing Address
Bon Secours St. Francis Health System
Attn: Central Business Office
1 St. Francis Drive
Greenville, SC 29601
Frequently Asked Questions About Your Hospital Bill
Will I be billed for all services on one bill?
Charges that appear on your hospital bill are for hospital provided services only. You will receive separate bills from the physicians involved in your treatment.
When will I get my first bill?
A letter will arrive at your billing address approximately 28 days after the date of service.
Will my whole family be on one bill?
Patient bills are not consolidated into one family statement. A new, individual account is created with every episode of care.
When should I pay my co-pay and/or deductible?
We encourage you to make your co-pay at the time of service.
Do I have to submit my payment online?
Payments can be made by mailing the detachable stub from your billing letter to the "remit to" address. If you choose to use a credit card, space is provided on the stub for the information. Checks should be made payable to Bon Secours St. Francis Health System. Our hours are Monday through Friday, 8:00 am to 1:00 pm and 2:00 to 7:00 pm. Saturdays from 9:00 am - 1:00 pm. You may call 864-282-4943 for any questions regarding payment.
What if the hospital doesn't participate with my insurance?
As a courtesy to you, we will still file a claim to the insurance company. However, we ask that you pay for services promptly after you receive a billing letter.
After your insurance has paid, you will receive a billing letter with your balance, this balance is due in full upon receipt of this billing letter. If you cannot pay the balance in full, please call the Customer Service Center at 864-282-4943 to set up payment arrangements. Should your account balance go unpaid, it could get turned over to a collection agency.
What do I do if I need financial assistance?
Any patient inquiring about financial assistance should call the Customer Service Center at 864-282-4943 or 1-800-805-5678. The professionals at the Customer Service Center can send you an application for financial assistance or direct your inquiry to the appropriate person or department.