For the Fourth Year, ST. FRANCIS Downtown Nationally Recognized for Excellence in Providing Safe, Reliable and Efficient Care

(Greenville, SC) ST. FRANCIS downtown hospital is among the best in the nation at providing safe, reliable and efficient care, according to America’s largest healthcare performance improvement alliance.

ST. FRANCIS downtown has been named a top performer in the Premier healthcare alliance’s QUEST: High Performing Hospitals® collaborative for:

  • Reducing mortality by at least 31 percent;
  • Improving the hospital experience so that patients favorably rate their stay and would recommend the facility to others at least 73 percent of the time; and
  • Reducing preventable harm events.  
  • This is the fourth year in a row that ST. FRANCIS downtown has achieved top performance. 

“Being a QUEST member means redesigning the way we operate so that patients receive reliable, safe and efficient healthcare every time they come to us,” said Mark Nantz, St. Francis CEO. “By collaborating to share our patient outcomes data and provider best practices with other members, we are leading the industry in driving the best results, which creates a competitive advantage.” 

QUEST supports hospitals in delivering the best care possible, as well as sharing collaborative solutions to improve healthcare nationwide and influence public policies. Together, the nearly 350 QUEST hospital members, which span more than 40 states, share ideas, strategies and proven practices to reduce variation, an approach that has been shown to improve care quality, safety and cost. The collaborative includes a broad range of hospitals of various sizes, geographies and teaching status, including a large number of disproportionate share and safety net facilities. 

In four and a half years, these hospitals have collaborated to deliver every recommended patient care measure to more than 80,000 additional patients. This helped save nearly 92,000 lives and $9.1 billion in unnecessary costs. In addition:

Members’ observed mortality is 10 percent lower than national averages, when compared to what is expected.

Nationally, costs of inpatient care have increased by about 28 percent, versus 11 percent for QUEST hospitals.

QUEST aligns closely with federal policies such as value-based purchasing and the Partnership for Patients effort, but was started well before these policies became reality. It’s a test bed for many pending reform efforts, showing what potentially could be achieved in these policy areas over time.  

Susan DeVore, Premier president and CEO said, “Meeting the imperatives of better care at a lower cost isn’t easy for health systems to achieve on their own. It’s this type of collaboration and innovation that’s needed system-wide to build a sustainable future for healthcare and most importantly communities nationwide. Premier congratulates ST. FRANCIS eastside for their outstanding performance.” 

An advisory panel of experts from the country’s top health organizations, such as the National Quality Forum, The Joint Commission and the Institute for Healthcare Improvement, guide QUEST members to achieve success.

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About Bon Secours St. Francis Health System

The Mission Statement of Bon Secours St. Francis Health System is to bring compassion to health care and to be Good Help to Those in Need®, especially those who are poor and dying. As a system of caregivers, we commit ourselves to help bring people and communities to health and wholeness through the healing ministry of Jesus Christ and the Catholic Church. 

With innovative technology, we heal the body. With faith, we mend the spirit. We draw from a past that's rich in the healing tradition, while strengthening the future through the guidance and support of the Ministry of Bon Secours and Bon Secours Health System, Inc. 

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About the Premier healthcare alliance, Malcolm Baldrige National Quality Award recipient

Premier is the nation’s largest performance improvement alliance of more than 2,800 U.S. hospitals and 90,000 other sites using the power of collaboration and technology to lead the transformation to coordinated, high-quality, cost-effective care. Owned by healthcare providers, Premier operates a leading purchasing network with nearly $5 billion in annual savings. Premier also maintains clinical, financial and outcomes databases based on 1 in every 4 patient discharges. A world leader in measurably improving patient care, Premier has the largest performance improvement collaboratives in America, including one in partnership with the Centers for Medicare & Medicaid Services. Headquartered in Charlotte, N.C., Premier also has an office in Washington. Stay connected with Premier on Facebook, Twitter and YouTube.

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